Have a question? Please check our FAQs here:
We process orders from Monday to Saturday and ship orders from Monday to Friday.
We usually process orders within 1 to 2 business days.
However, due to peak seasons, holidays or health and safety restrictions, we can sometimes see delays in which case announcements are made.
It takes up to 72 business hours for orders to be shipped out.
We do offer free ground shipping on orders with a total of $49 and more, before tax and after any promotion. Only valid with qualifying items. Some restrictions might apply.
We do not offer free shipping on orders made on our sister company Candle Making Supplies.
Yes, we do ship internationally through Etsy, Faire and our new website based in Hawaii only (selected items).
We take the health and safety of our employees and customers very seriously. Therefore, even though we are open for business, we do not allow customers inside our facilities.
We ask all employees and customers to wear a face-covering at all time.
We also ask all employees and customers to respect 6-feet social distancing.
We also ask employees to regularly wash their hands and provide gloves and hand sanitizing stations.
Our facilities are regularly cleaned with bleach and alcohol. All surfaces are swiped with disinfecting solutions multiple times a day.
We also ask all employees and customers to not come to any of our facilities or in contact with others when they are sick.
If you have any Covid-19 related concern, please use the form below to contact us.
We are now open for in-person shopping! However, due to COVID-related health and safety restrictions, we do offer and encourage online shopping on our website.
When shopping at our store, we ask our customers and employees to continue wearing a mask, regardless of vaccination status. We also ask customers and employees to respect social distancing, particularly in crowded areas such as the checkout counters.
We follow both local and federal guidelines and may often update these guidelines as the situation evolves.
Thank you for your understanding and cooperation.
If you are not satisfied with your order, you can return merchandise within 30 days from the date of your purchase, either via mail or in-person.
For Returns via Mail, you must provide:
Please use the return form here to initiate the return. Our customer service agents will give you a return authorization number.
Once you received your authorization number, print the return shipping label and affix it to the product for return.
Note: You are responsible for the return shipping costs and we must receive the product in good order as outlined above. We will not accept damaged product for return.
For Returns in Person, you must provide:
You can come to our store location during our Curbside Pickup Hours. Once there, notify our store customer service team who will process your return.
Note: We will not accept damaged product for return.
Read our full Return & Exchange Policy here.
Need more help, have a request?
Our Customer Service Team is here to help! Here's how to get in touch:
Tap to send a fax 1 800 WAX - STOR
Tap to email [email protected]
TUES: 9AM - 5PM
WED: 9AM - 5PM
THUR: 9AM - 5PM
FRI: 9AM - 5PM
SAT: 9AM - 2PM