Factory Outlet Store Return Policies
We are committed to quality customer service and a pleasant shopping experience. We want you to be satisfied with your purchase ! However, we do realize that there will be occassions when you are dissatisfied with your purchase. We are here to help !
Return Requests:
We will be happy to accept your returned product within 30 days of the original purchase provided:
- You bring the product, with the original invoice, to our front counter during our regular hours.
- The merchandise is in new, unused condition and contains all of the original product packaging, labels and accesories as originally provided at the time of purchase.
Credit card purchases will be credited to the original credit card account only. Please bring your credit card with you.
Cash transactions under $40 will normally be refunded in cash. Amounts $40 and over will normally be refunded by issuing a company check.
Checks of any kind will be refunded with a General Wax company check. This process may take up to two weeks.
Gift returns are credited to the original buyer and not to the gift recipient.
NOTE: If you are returning an item without a receipt we reserve the right to refuse the return. However, we may allow the return but we will use the lowest price at which the product was sold during the preceding twelve (12) months as the basis for the value of the return.
Damaged & Defective Product & Shipment Shortages :
At General Wax we work diligently to provide quality products at competitive pricing that will arrive at its destination in new condition and that your order will be complete. If, however, you receive merchandise that has been damaged or does not work, or shortages to your order, we will accept a claim up to 10 days from the date of the purchase. We will not consider claims made beyond the 10 day grace period.
General Wax will, at its sole discretion, and depending on the circumstances either provide a credit or replacement product. In most cases where product has been short-shipped we will provide the balance of the order within one day, subject to availability.
If we determine that we are to issue a credit that credit will be issued in the same form, and to the same person or account used for the original purchase. Please refer to the returns section above for refund methods.
Questions? Email or call 1-800-WAX-STOR (929-7867)
For our return policies and procedures for items purchased over the internet please follow this link .
