Privacy Policy
General Wax & Candle Company Respects Your Privacy
General Wax & Candle Company respects your privacy and pledges to earn and keep your trust. All personal information you give us is kept confidential and protected with the utmost care, and will not be used in ways to which you have not consented. We won't sell or disclose any information that identifies you to an unrelated third party without your approval. In addition, when you place an order at the General Wax & Candle Company, your personal and credit card information is safe.
Questions regarding this statement should be directed to the General Wax & Candle Company site Privacy Coordinator at Privacy Policy Coordinator.
Your Personal Information
General Wax & Candle Company won't intentionally collect any personally identifiable information about you except when you specifically provide us with it. When you sign up for General Wax & Candle Company membership, you can also sign up to receive promotional offers and information from General Wax & Candle Company. But if you don't want to receive these offers, simply check the "Do not send me any e-mail regarding sales and promotions" box. If you sign up to receive the offers but later decide you don't want them, just send an e-mail from the same account to UNSUBSCRIBE. No subject or body information is necessary. If this does not unsubscribe you for some reason, just send us an e-mail which details the e-mail address receiving the e-mail and the fact that you no longer wish to receive any promotional offers.
We won't sell or disclose your personally identifiable information to unrelated third parties without your consent. However, on particular pages where we ask for your personal information, we may explicitly tell you that the data we're collecting on that page might be shared with third parties, such as our sponsors or parties providing services to our users. In such cases, those disclosures shall override anything to the contrary in this policy. For example, before you submit answers to questions we ask in an advertiser-sponsored promotion or service, we'll tell you that your answers might be shared with that advertiser. In all of these cases, we'll collect personally identifiable information only if you voluntarily submit it to our sponsors or us.
Use of Information
Information collected by General Wax & Candle Company about its users is used internally by authorized employees of General Wax & Candle Company for three main purposes: First, we collect information to figure out which areas, features, and products our users like the most and find most helpful, so we can continue to improve the site. Second, we collect information in order to personalize the site for our users (for example, it allows us to recommend products or features based on what you have liked in the past). Finally, we collect information to enable our users to participate in sweepstakes, contests, services, and other activities on our site.
On occasion, General Wax & Candle Company may also share non-personal, summary information about our users with unrelated third parties (for example, we publicly disclose how many people have signed up for General Wax & Candle Company membership). However, General Wax & Candle Company will not share personally identifiable information about any particular user with unrelated third parties unless the user has specifically agreed to share it.
Security
At General Wax & Candle Company, part of our job is to make sure your experience of our site is safe and secure. That means your credit card, your personal information, and your password are safe. We use the latest encryption technologies, rigorous password protections, and limits on the number of people who have access to your information, all to guard against unauthorized access to your data.
Cookies and IP Addresses
We do not and cannot use cookies or IP address tracking to retrieve personal information from your computer. To find out what cookies and IP addresses are, keep reading.
Cookies: At times we send your computer a "cookie", a small data file that's stored on your hard drive. We use cookies in order to activate our shopping cart and to give you better, more personalized service. This information is for internal use only; we don't share it with others. You're always free to decline our cookies if your browser permits, but the shopping cart will be non-functional and some other parts of our site may not work properly.
IP address tracking: All computers and servers on the Internet use IP addresses to recognize and communicate with each other. Collecting IP addresses allows us to administer and analyze our site and report non-personal information (such as how many members we have) to sponsors and advertisers.
Other Sites
Please note that if you provide any information on your own or directly to parties who provide service to our network or to Internet sites other than General Wax & Candle Company (even if these sites display the General Wax & Candle Company name and logo in addition to their own), different rules may apply to their use or disclosure of any personal information you might give them. We encourage you to investigate and ask questions before disclosing information to third parties.
Online Surveys and Contests
Sometimes we conduct user surveys to find out how we can improve our site for you. We may share non-personal information about our users with partners or other third parties. For example, we might disclose that a certain percentage of our users are female. But we will not sell personal information to or share any personal information with an unrelated third party without your consent. Sometimes our sponsors and we offer contests and sweepstakes in which we request certain personal information. For example, a sponsor might require your name and e-mail address to participate in a contest. Because the rules and terms of each promotion can vary, all information about the contest is posted during the event, and those disclosures shall override anything to the contrary in this policy.
Unsubscribing
If you would like to unsubscribe from all General Wax & Candle Company mailings send an e-mail to UNSUBSCRIBE. It does not need to contain any subject or body information. If this does not unsubscribe you for some reason, just send us an e-mail which details the e-mail address receiving the e-mail and the fact that you no longer wish to receive any promotional offers.
Your Consent
By using our Web site, you consent to our Terms of Use policy. To review that policy, click here.
Changes
General Wax & Candle Company may modify this privacy policy at any time, and such modifications shall be effective as soon as the modified policy is posted. Accordingly, you agree to review the policy periodically, and your continued access or use of this site shall be deemed your acceptance of the modified agreement.
Your Questions and Comments
Feel free to call us toll-free at (800) WAX-STOR, e-mail us, or write to P.O. BOX 9398, NORTH HOLLYWOOD, CA 91609-9986 with comments or questions. See About General Wax & Candle Company to find out more about our company and our policies.
Limits on Our Abilities
Although your privacy is very important to us, in the existing legal regulatory and security environment, we cannot fully ensure that your private communications and other personal information will not be disclosed to third parties. For example, under certain circumstances the government or unrelated third parties might force us to disclose information to them, or third parties might unlawfully intercept or access transmissions or private communications. Additionally, in the unlikely event we need to investigate or resolve possible problems or inquiries, we can (and you authorize us to do so) disclose any information about you to private entities and law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate.
